Career Highlights

2009 - Present | Board Director, Chief of Staff and General Counsel

Heathrow Airport

2018 - Present | Non-Executive Chairman

Robert Walters PLC

2000 - 2009 | Board Director and General Counsel


1997 - 2000 | Director of Legal Services, Group Company Secretary and Management Committee member


1995 - 1997 | Deputy General Counsel


1989 - 1995 | Head of Legal Services and Principal Legal Advisor

British Gas PLC

1980 - 1989 | Solicitor

Slaughter and May

Aziz Mentor - UK

An award-winning leader with significant FTSE Board level experience. Carol is an accomplished and award-winning main Board director and experienced non-executive Chairman. A proven leader in transformational change, she is particularly adept at reputation and strategic risk management. Carol is also a passionate advocate of corporate social responsibility, sustainability and all aspects of inclusivity.

Specific Expertise

  • leading change – growth or turnaround
  • leadership
  • diversity and inclusion
  • women on boards
  • CSR and sustainability
  • reputation management and communication
  • strategic risk and crisis management
  • corporate governance
  • regulation and infrastructure

Career history

CArol’s career began with Slaughter and May as a solicitor specialising in corporate finance. At British Gas, she led the demerger legal team and deepened her insight into corporate, capital markets, regulation and commercial matters, before becoming highly seasoned in governance, corporate affairs, project finance and treasury matters in her role as Deputy General Counsel.

She has experience in a listed company environment, logistics and e-commerce from her role with TDG plc, before moving to large scale infrastructure projects, government relations, laws and regulation with Amey plc.

Carol also has an extensive history of non-executive roles.

Current Portfolio

Carol is currently an Executive Board Director of Heathrow which is highly regulated and constantly under Government, media and public scrutiny. As Chief of Staff and General Counsel at Heathrow, she has Board and management responsibility for a wide range of corporate functions, spanning from legal affairs to CSR, sustainability and environment.

Her roles with Heathrow include:

  • Executive Sponsor for a Business Transformation Programme
  • Chair of the Risk and Assurance Committee
  • Chair of the Charities and Communities Committee
  • Board Trustee of Heathrow Community Trust
  • Executive Sponsor of the Diversity Network
  • People Board Member
  • Gold Commander on crisis roster

Carol is also the non-executive Chairman of Robert Walters plc, an international FTSE listed recruitment consultancy operating in 30 countries.

Personal Interests



geopolitics, history and current affairs

visual arts and cookery

socialising over good food

volunteering and charitable work

Key Influencers

“I want to do it because I want to do it. Women must try to do things as men have tried. When they fail, their failure must be a challenge to others.” – Amelia Earhart

Gandhi and Mandela’s dignity and determination inspire me to lead with grace and grit.”

Mentoring Experience

Carol has mentored a number of professionals including a senior manager who was rapidly promoted to a wider role and subsequently able to secure an executive Board position with another company. She also mentored the Group General Counsel of an international business and two senior female managers within Heathrow. Carol has a professional certificate in coaching.



South East Counties