Neopost is a global supplier of business communication solutions that optimise sending and receiving mail, parcels and emails. With a global turnover of €1 billion, they have 800,000 customers in 90 countries and have 5,900 employees.
Faced with the digital revolution and increasing e-commerce together with a significant growth in parcel volumes, Neopost are shifting from their traditional mailroom equipment and services towards software solutions that manage data reliably over multiple channels. This has led to a significant organisational change in the way the company operates globally to share resources and avoid duplication.
Eleven middle managers, with between 5 and 10 years management experience but little formal training, were identified as high performers via their annual review. They had been put forward by their line managers as having the potential to take on a future senior role or a much broader role.
The managers were selected from a range of locations and roles, however they were all finding the change within the company a challenge, in particular, communicating this to their teams.
“I couldn’t reassure people when rumours started. I wasn’t sure what the goals or progress was. How could I motivate my team?”
Neopost were looking for a management programme to support these managers through this period of change as well as to prepare them for a more senior role.
Vanessa Hill – Head of People and Organisational Development
The Aziz Programme
Aziz Future Leaders programme of 8 modules, designed to individual’s accelerate career paths, was planned for delivery over an eleven month period. Prior to the first module, all delegates carried out a Strengthscope psychometric assessment and received feedback during an introductory session. This reflective tool was a useful and positive start to the programme. The following modules, grounded in established theory, provided managers with opportunities to use small group coaching and learning sets to practise their skills and commit to changes in behaviour. Each manager also used the framework of a project to research a challenge in their working environment and consider how they could now tackle this. They planned a terminal presentation to the executive board explaining how they would overcome these challenges at the end of the programme.
About Aziz Future Leaders
These practical workshops are delivered by our team of trusted and highly experienced consultants. The one day modules have been designed to offer total flexibility, to complement existing management training programmes or to be delivered as a suite of workshops over time. More cost effective than our bespoke leadership course, these modules are suitable for first-time managers or those with little formal training, but they capitalise on our wealth of experience and our trusted expertise
The delegates were able to share experiences in a trusted and confidential environment, reflect on theory and discuss how they would adapt their behaviour in practice. As early as the first module they were reporting how they had managed to turn negative situations around.
100% of delegates rated their overall experience as very good or excellent
“The Leadership Charter was a great tool which I can share with my team.”
“A great learning experience.” – Claire Niven Operations Manager
“Time to think and understand different peoples’ mindset and adapt my leadership style accordingly.” – Lorraine Towler Contact Centre Manager