Being skilled in having quality conversations can help you establish a trusting relationship, agree mutual expectations, show genuine appreciation, challenge unhelpful behaviour and build for the future. Some conversations take significant courage on both sides. Many of us know there is a conversation we would like to have with someone at work that could if it went well, create better outcomes for us, the business and others we work with. Many of us delay or avoid having these conversations and invent a myriad of sometimes well-meaning excuses.
Our expertise in this area will provide you with the techniques and confidence you need to have these types of conversation. Either as an individual or as part of a group the content and level of challenge is tailored to your needs and level of seniority.
Areas where people have found this programme helpful include conversations about:
- Poor performance
- Difficult behaviours
- Peer working problems
- Dealing with a supplier/external stakeholder
- Making/handling a complaint
- Influencing/managing upwards
- Managing over-confident promotion candidates
- Personal issues affecting work
- Annoying personal habits
- ‘Inheriting’ a difficult situation
Our aim is to help inspire and motivate managers to overcome the barriers that prevent us from having conversations we know we need to have, yet create reasons to avoid. The programme will enable managers to develop trusting and successful relationships at work transforming individual and business performance. These conversations and the accompanying changes in mind set can also transform relationships with peer, customers and suppliers.
Until 31st December 2016 you can run a Challenging Conversations workshop with our Aziz expert for up to 8 delegates in your organisation (or at a London venue) for £2,400 (saving £600) from £300pp. Your teams will leave with practical tools to:
- Recognise the consequences of avoidance
- Gain clarity on ideal outcomes
- Adapt your approach to suit others’ perceptions
- Manage your emotions
- Maintain an assertive state
- Frame your conversation
- Find the words and rehearse
Give us a call now on 0845 1844194 for a free no obligation exploratory call with one of our experts or drop us an email and we can call you back when convenient.