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SPEAKING OUT - Jean-Pierre GarnierCEO, GlaxoSmithKline
They say that the test of fluency in a second language is the ability to crack a joke and get a laugh.
Jean-Pierre Garnier, CEO of GSK had a go with a weak gag (about George Bush, a genie, problems in the Middle
East and his reputation in Europe if you really want to know . . .) He raised half a laugh from the delegates at
the CBI Interactive Conference, but his own story was so strong he needn’t have bothered.
Under his stewardship GSK has streaked ahead with a pipeline of new drugs twice the size of its nearest
competitor’s. Garnier says innovation is all about people, but truly innovative people are rare – he reckons
they have just 50 such souls out of a total workforce of 110,000. He calls them volunteers, because ‘they could
choose to work anywhere they like, so we have to look after them’.
A measure of the success of speakers at a business conference is what the audience takes away with them.
Garnier didn’t disappoint. Having insisted that he was no business guru he proceeded to hand down some pretty
didactic tablets of stone, such as: ‘You need to stick your neck out and be committed, not just engaged. The
kamikaze pilot who flew 41 missions was clearly engaged but not committed.’
He also listed the signs a company displays when it’s not ready for innovation, such as too many layers of
management, finger-pointing when things go wrong and strong fiefdoms linked to silo mentalities.
His audience lapped it up, and his ending, a quote from Darwin, was on the button: ‘It’s not the strongest or
most intelligent who survive. It is those who are most responsive to change.’
Key moment: The disclosure that in 2006, 24 million babies will be born in India – more than in Europe and
Japan put together.
Key Lesson: Don’t be afraid to be didactic. Audiences warm to certainty delivered straight, especially when
you speak from experience.
Silver tongue or foot in mouth? Silver Tongue
This article was written by Khalid Aziz for and features in Management Today Magazine.
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